1. Standard Reservations
For standard room reservations at our luxury casino hotels:
- Free cancellation up to 72 hours before check-in
- 50% charge for cancellations within 48-72 hours
- Full charge for cancellations within 48 hours
- No-shows will be charged for the entire stay
2. Suite & Villa Reservations
For premium suite and villa bookings:
- Free cancellation up to 7 days before check-in
- 50% charge for cancellations within 4-7 days
- Full charge for cancellations within 4 days
- No-shows will be charged for the entire stay
3. Special Event Periods
During peak seasons and special events:
- Free cancellation up to 14 days before check-in
- 50% charge for cancellations within 7-14 days
- Full charge for cancellations within 7 days
- Special events include major holidays, tournaments, and local festivals
4. Group Bookings
For group reservations (5 or more rooms):
- Custom cancellation policies apply
- Detailed in the group booking contract
- May require non-refundable deposits
5. Modification Policy
For reservation modifications:
- Date changes subject to availability
- Rate differences may apply
- Extensions based on availability
- Early departures may incur charges
6. Force Majeure
In cases of force majeure:
- Full refund for cancellations due to natural disasters
- Flexible rebooking options
- Case-by-case evaluation for other circumstances
7. Contact Us
For cancellation assistance or special circumstances, please contact our reservations team at [email protected] or call +1 888 VURNELA.