1. Our Commitment
At Vurnela, we are committed to promoting responsible gaming in all our casino hotels. We believe that gaming should be an enjoyable form of entertainment, not a means of making money or escaping problems.
2. Responsible Gaming Guidelines
We encourage our guests to:
- Set time and money limits before playing
- Only gamble with money they can afford to lose
- Never chase losses
- Not gamble when under emotional stress
- Balance gambling with other activities
3. Self-Exclusion Program
We offer a comprehensive self-exclusion program for guests who wish to restrict their gaming activities. This program includes:
- Voluntary self-exclusion periods
- Account closure options
- Marketing communication restrictions
- Access to professional support
4. Signs of Problem Gambling
Be aware of these warning signs:
- Gambling with money needed for essential expenses
- Increasing time spent gambling
- Neglecting work or personal responsibilities
- Borrowing money to gamble
- Lying about gambling activities
5. Support Services
We provide access to professional support services:
- 24/7 helpline: 1-800-522-4700
- On-site responsible gaming advisors
- Referrals to professional counseling
- Educational materials and resources
6. Staff Training
All our casino staff undergo comprehensive responsible gaming training to:
- Recognize signs of problem gambling
- Provide appropriate assistance
- Maintain strict compliance with gaming regulations
- Ensure responsible service of alcohol
7. Contact Us
For responsible gaming support or information, please contact our dedicated team at [email protected] or speak with any casino manager.